Consumer Engagement

Community partnerships are essential in planning for the Randwick Campus Redevelopment so that we can deliver a new hospital that responds to the needs of patients, carers, families, local residents and the community.

Consumers and community have been, and continue to be, a key part of the design and planning process for the Prince of Wales Hospital new Acute Services Building.  There is an active group co-designing health services and facilities and focusing on improving the patient experience.


To better understand and meet the needs of patients, families, carers and the community, the Randwick Campus Redevelopment project team has adopted the principles of co-design through consumer engagement.

Consumer engagement

Consumer engagement refers to the wide range of initiatives through which we partner and engage with consumers in the planning, service delivery and evaluation of health care.
Some areas in which the Randwick Campus Redevelopment has partnered with consumers and the community include designing public spaces and patient and carer lounges, art and culture, service provision, training and education, patient information and accessibility.

Community and Consumer Advisory Committee (CCAC)

The Randwick Campus Redevelopment Community and Consumer Advisory Committee (CCAC) is the primary body representing the interests of health care consumers and community members for the project.
The purpose of the CCAC is to ensure that a clear and diverse consumer and community voice and perspective is heard in the planning process. Our members are diverse: they cover individuals and collective bodies with different conditions, needs and issues across the health system.

The CCAC has partnered in the design of health facilities and care systems within the new Acute Services Building to ensure person-centred compassionate care is delivered and that the wellbeing of the patient, carer and their family is at the heart of every decision made.
Click here to find out more about CCAC’s input to the Randwick Campus Redevelopment.

Consumer input

There is something very special and meaningful about allowing those who have experienced a particular service within the hospital an opportunity to share their story and have a say in enhancing the service for future patients, their families and carers. 
Our Community and Consumer Advisory Committee has provided input across aspects of the redevelopment such as:
  • Emergency Department
  • Intensive Care Unit
  • Haematology and Oncology
  • Neurosciences
  • Spinal Unit
  • Wayfinding
  • Respiratory and Infectious Diseases
  • Aged Care and Surgical Units.

Learn more

To learn more about the CCAC or opportunities to be involved, call 1800 571 866 or email